Dalby Leagues Club Inc. Risk Assessed Management Plan (R.A.M.P.)

Community Statement

As a family-oriented club, we are dedicated to ensuring the safety and well-being of our surrounding community during and after our trading hours.  We are committed to minimising noise pollution and promptly addressing any community complaints. Our primary goal is to provide a safe and welcoming environment for both patrons and employees.

Purpose

The purpose of this Risk Assessed Management Plan (R.A.M.P) is to promote responsible service of alcohol practices to minimise the harm caused by alcohol abuse and misuse, in compliance with the Office of Liquor and Gaming Regulation requirements.

Coverage

This policy applies to all staff, including crowd controllers, working within and on behalf of Dalby Leagues Club Inc.

Hours of Operation

Our hours of operation as per the Liquor License are from 10.00am to midnight.

Harm Minimisation Measures:

Responsible Service of Alcohol (RSA)

All staff involved in the service and sale of alcohol must have the appropriate RSA training.

Regular refresher courses and updates on RSA policies are mandatory for all relevant staff.

Liquor Industry Action Group (LIAG)

We are proudly affiliated with and actively involved in the local Liquor Industry Action Group, fully supporting their policies and decisions.

Venue Particulars

Lighting: Appropriate levels of lighting are provided at all times, both within and outside the club, to ensure safety and security.

Noise Control: We strive to minimise noise impact on the surrounding community, with an internal volume curfew of 10.00pm.

Security: Adequate security and crowd control measures are in place as required. Security personnel are present on Friday and Saturday nights from 6.00pm until all patrons have left the venue.

Courtesy Transport: A courtesy bus is available for safe travel to and from the venue. Free calls to local taxi companies are also offered.

Bistro Services

Operating Hours: The bistro is open from 11.30pm – 2.30pm and 5.30pm – 8.30pm, Monday to Sunday.

Menu: We provide a diverse menu at a mid-range price point, featuring a selection of daily specials to cater to various tastes and preferences. Our menu is thoughtfully curated to include a variety of dishes, ensuring there is something for everyone. Additionally, we offer an assortment of bar snacks that are available at all times.

Staff Training

Age Verification: Staff are trained to assess patron age and request proof of age when necessary.

Handling Intoxicated Patrons: Unduly intoxicated and disorderly patrons are managed promptly and in accordance with RSA guidelines.

Reporting of a Breach

Patrons may report a breach of this R.A.M.P policy in writing to the attention of the General Manager. The General Manager will assess the report, and if necessary, the Management Committee will review it. An outcome will be provided to the patron within 30 days.

Contact Information

For more information, contact the General Manager, Cara Hawkey, at (07) 4662 1433 or cara.hawkey@dalbyleaguesclub.com.au

Best Practices

RSA Measures

Free Water: Provided to all patrons.

Light/Mid-Strength Beers: Available as alternatives.

Drink Spiking Awareness: Promoted through posters within the venue.

No Stockpiling: No rapid or excessive consumption of alcohol allowed.

No BYO: No bring-your-own alcohol permitted.

Retail: Purchases must be made by approved persons and cannot be consumed on the premises.

Soft Drinks: Can only be taken off-premises if unopened.

Closing Time: Customers have a 30-minute grace period to consume their last drink.

Purchase Limit: Patrons may only purchase one drink per person 30 minutes before closing.

Standardised Quantities: Liquor is supplied in standardised measures.

Light Meals: Available at all times.

RSA Signage: Clearly displayed throughout the venue.

Management Support: Management on duty supports all staff in enforcing RSA policies.

Minors

Definitions

Minor: A person under the age of 18 years.

Responsible Adult: A parent, step-parent, legal guardian, or a person with parental rights and responsibilities over the minor. Note: An 18-year-old is not a responsible adult for a minor.

Supervision: All minors must be accompanied and actively supervised by a responsible adult.

No Alcohol Purchase: Minors are not allowed to purchase or consume alcohol.

Curfew: Minors under 12 must leave the premises by 8.00pm. Minors aged 13 to 17 may remain until 10.00pm, except during functions.

Age Verification: Staff must request acceptable evidence of age from patrons who appear under 25 years.

Training: Staff are trained in acceptable forms of ID and supported by management in ID checks.

Gaming Area: Minors are not permitted in the gaming area.

Duty of Care: Staff have a duty of care to handle minors responsibly.

Unduly Intoxicated & Disorderly Patrons

Definition: Intoxication results from the consumption of liquor, drugs, or another intoxicating substance. Signs include slurred speech, staggering, abusive behaviour, and lack of focus.

Service Refusal: Unduly intoxicated patrons will not be served or allowed to consume alcohol.

Safe Departure: Reasonable effort will be made to ensure their safe departure, via courtesy bus, taxi, or a call to their choice of friend or family.

Non-Alcoholic Beverages: Staff offer non-alcoholic beverages to intoxicated patrons and actively monitor all patrons' intoxication levels.

Management Support: Management does not support drinking practices that foster a culture of binge drinking or encourage irresponsible consumption practices.

Second Opinion: Staff should seek a second opinion from a senior staff member before refusing service if in doubt.

Advertising and Promotions

No External Advertising: No external advertising of the sale price of liquor or availability of free/multiple quantities of liquor if consumed on the premises.

Responsible Promotions: Promotions must present a responsible approach to alcohol consumption.

No Appeal to Minors: Promotions should not appeal strongly to children or adolescents or suggest alcohol consumption changes mood or environment.

No Hazardous Depictions: Promotions must not depict associations between alcohol consumption and hazardous activities.

No Challenges: No challenges or dares to drink specific beverages.

Relaxed Environment: Staff aim to provide a relaxing, entertaining, and responsible environment.

Liquor Accord

Active Membership: We are an active member of the local liquor accord.

Communication: Updates from the accord are circulated through management and communicated to staff via meetings or memos.

Community Commitment: We pride ourselves on being a responsible community organisation.

Smoking & Vaping

Designated Areas: Designated outdoor smoking areas (DOSAs) are clearly marked.

Non-Smoking Areas: Additional non-smoking outdoor areas are provided and marked.

Security

Security Staff: Security staff, whether employed by the venue or a security provider, conduct hourly perimeter patrols after dark.

Weekend Security: At least two security personnel are on-premises on Friday and Saturday nights from 6.00pm until all patrons have left.

Additional Security: Employed when operationally required, including functions and busy nights.

Licensing: Only security personnel licensed under the Security Providers Act 2008 are employed.

Incident Register: A Security Incident Register is maintained by contracted security provider.

Uniforms: Security staff wear distinguishable uniforms and hold RSA training certificates.

Safe Removal: Security may ask unduly intoxicated patrons to leave the premises without using excessive force and must act respectfully.

Transport Assistance: Security discourages intoxicated patrons from driving and offers to contact a taxi.

Incident Review: Management reviews all security incidents and documents the findings.

Emergency Training: All staff receive emergency management training.

CCTV: Internal and external CCTV is operational at all exits and throughout the venue.

Sign-In Procedures

Membership Verification: Members must show membership cards.

Guest Sign-In: Guests and visitors must sign in.

Entry Protocols: Entry refusal protocols (e.g., dress code) are advertised at the entrance.

Sign-In Management: Management ensures patrons are signed in correctly and meet entry requirements, turning away those who do not.

Lighting

Adequate Lighting: Provided within the venue and grounds for patron and community safety.

Car Park Lighting: The car park is well-lit at night.

External Lighting: Operates from dusk to dawn.

Internal Lighting: All areas within the venue are well-lit.

Provision of Food

Bistro Services: The bistro is open 7 days a week for lunch and dinner, providing a variety of meals from snacks to substantial main courses.

Staff Training

RSA Training: All bar staff are trained in RSA, with training records kept in staff files.

Ongoing Reinforcement: Management reinforces RSA principles and practices daily.

Regular Meetings: Regular staff meetings ensure staff are informed of industry changes.

Training Documentation: Training records and meeting attendance are documented.

Entertainment/Noise Control

Noise Monitoring: Entertainment and patron noise are monitored to comply with prescribed levels.

Entertainer Contracts: Include noise restrictions and appropriate behaviour guidelines.

Noise Reduction: Management reduces noise levels by closing external doors/windows after 10.00pm.

Speaker Positioning: Speakers are positioned to direct noise to the immediate audience and reduce external impact.

Incident Documentation: Excessive noise incidents are addressed and documented.

Complaint Handling: Noise complaints are recorded and followed up with sound level checks.

Bin Management: Bins are not emptied before 8.00am or after 9.00pm.

Patron Departure: Patrons are required to leave the premises 30 minutes after closing.

Transport

Taxi Arrangement: Reception staff arrange taxis as requested.

Courtesy Bus: Provided for efficient patron transport on busy nights where possible.

Fire Safety

Safety Plan: A fire safety plan is maintained and regularly reviewed.

Training: Management and staff undergo regular fire safety training.

Occupancy Limits: Security or management ensure patron numbers do not exceed fire safety certificate limits.

Thoroughfare Checks: Duty Managers regularly check that thoroughfares and exits are not blocked by patrons.